CompAssess

CompAssess also has incorporated into it an "open engine", which allows you to author questions using templates and store them in the question bank.  All individuals need to be registered on the system before they can take a test, and when they log in, they are required to use a username and password.    CompAssess has a strong administration system, which keeps track of all assessments completed and attempted.  From the administration system, you are able to generate a number of different reports on results, access and other related entries.

PaperTest

Paper Test is a locally hosted software program that allows for the loading, managing and manipulating of a bank of client specific questions.  The software program is installed devoid of data, but with the capacity of populating the database with test questions.

The program allows the random selection of questions from the question bank, placing them in a customized report called "paper test".  It incorporates a strong administration system, which allows for tracking of all question additions or deletions – included is the ability to Export the bank of questions to other software programs.

SimCall

SimCall is a call centre assessment tool designed to simulate customer interaction either INBOUND or OUTBOUND to gain a realistic assessment of your staff in any given scenario.

SimCall has been developed to address the following:

• In a safe environment, new staff can become skilled in product knowledge, screens (software) effective communication and sales techniques through SimCall.
• Existing staff can become upskilled in different areas of the call centre i.e. moving from an inbound to an outbound environment.
• Employing the right call centre staff will be made easier using SimCall to assess ‘listening, keying and speaking’ skills in one comprehensive assessment.
• Effective training and coaching solutions can be determined per individual as per the gaps identified through simulation.
• Assessments can be stored and replayed any number of times for coaching and feedback sessions.
• Voice Assessments can be e-mailed to clients who also have SimCall installed to evaluate prospective candidates.