- 85-985: Introduction to Project Portfolio Management (Second Edition)
- 85-081: PMI Scheduling Professional (PMI–SP)® Certification
- 85-080: Project Managing Outsourced Resources
- 85-073: PMI Risk Management Professional (PMI–RMP®) Certification
- 85-061: Certified Associate in Project Management (CAPM®) Certification: Fourth Edition
- 85-037: Managing Outsourced Projects as an IT Vendor
- 85-026: Introduction to Agile Project Management
- 85-014: Project Management Skills for Technical Teams
- 85-995: Fundamentals of Databases Using Oracle
- 85-956: Introduction to Programming Using Java
- 85-170: Adobe® ColdFusion® 8 – Level 2
- 85-169: Adobe® ColdFusion® 8 – Level 1
- 85-091: Certified Software Tester (CSTE)
- 85-082: Developing XML–Based Web Applications
- 85-078: Certified Software Quality Engineer (CSQE)
- 85-072: SQL – Advanced Querying (Fourth Edition)
- 85-071: SQL–Fundamentals of Querying (Fourth Edition)
- 85-067: Software Programming – Best Practices
- 85-053: Introduction to Software Life Cycle Models
- 84-755: Adobe® RoboHelp® 8 – Level 1
- 85-983: Security Awareness (Third Edition)
- 85-979: Introduction to Network Design and Management
- 85-954: Certified Information Systems Security Professional (CISSP)®: Second Edition
- 85-063: Certified Information Security Manager (CISM®) Certification
- 85-057: Firewall – A Network Security Me
- 84-705: Introduction to Personal Computers Using Windows® 7
- 84-689: Mac OS® X v10.6 – Introduction
- 84-628: Microsoft® Office Project 2007 – Web Access
- 84-602: Microsoft® Project 2010 – Level 1
- 84-595FL: Microsoft ® Office Outlook ® 2010 – Level 1 (First Look)
- 84-595: Microsoft® Office Outlook™ 2010 – Level 1
- 84-594FL: Microsoft® Office Outlook® 2010 – Transition from Outlook® 2003 (First Look)
- 84-592FL: Microsoft® Office PowerPoint® 2010 – Level 1 (First Look)
- 84-591FL: Microsoft® Office PowerPoint® 2010 – Transition from PowerPoint® 2003 (First Look)
- 84-587FL: Microsoft® Office Access® 2010 – Level 1 (First Look)
- 84-586FL: Microsoft® Office Access® 2010 – Transition from Access® 2003 (First Look)
- 84-583: Microsoft® Office Word 2010 – Level 2
- 84-582FL: Microsoft® Office Word 2010 – Level 1 (First Look)
- 84-581FL: Microsoft® Office Word 2010: Transition from Word 2003 (First Look)
- 84-577: Microsoft® Office Excel® 2010 – Level 2
- 84-576FL: Microsoft® Office Excel® 2010 – Level 1 (First Look)
- 84-575FL: Microsoft® Office Excel® 2010: Transition from Excel 2003 (First Look)
- 84-574FL: Microsoft® Office 2010 – Transition from Office 2003 (First Look)
- 85-070: Motivating IT Teams
- 85-069: Effective Contract Negotiation for IT Managers
- 85-059: IT Infrastructure Library (ITIL®) Foundation Certification v3.0
- 85-035: Fundamentals of Finance for IT Managers
- 85-033: Strategic IT Planning Skills (Includes Simulation)
- 85-013: Effectively Managing Technical Teams
- 84-748: QuickBooks® 2010 for Windows – Advanced
- 84-747: QuickBooks® 2010 for Windows – Introduction
- 84-697: Microsoft® SharePoint® Foundation 2010–Level 2
- 84-696: Microsoft® Windows® SharePoint® Foundation 2010 –
- 84-314: Google™ AdWords for Businesses
- 84-688: Adobe® After Effects® CS4
- 84-502: Adobe® Dreamweaver® CS5 – Level 1 (First Look)
- 84-397: Adobe® InDesign® CS5 – Level 1
- 84-396: Adobe® Illustrator® CS5 – Level 2
- 84-395FL: Adobe® Illustrator® CS5 – Level 1 (First Look)
- 84-389FL: Adobe® Flash® CS5 – Level 1 (First Look)
- 84-385: Adobe® Photoshop® CS5 – Level 2
- 84-384FL: Adobe® Photoshop® CS5 – Level 1 (First Look)
- 84-379: Adobe® CS5 – New Features
- 84-249: Adobe® Fireworks® CS4 (Macintosh)
- 84-248: Adobe® Photoshop® CS4 – Photo Printing & Color
- 85-048: Advanced Wireless Communications
- 85-047: Fundamentals of Multiprotocol Label Switching (MPLS)
- 85-031: Fundamentals of Switching Technologies
- 85-024: Fundamentals of Voice Over IP
- 85-056: Certified Information Systems Auditor (CISA®) Certification
- 84-236: Adobe® InDesign® CS4 – Level 2 (Macintosh)
- 84-214: Adobe® Illustrator® CS4 – Level 2 (Macintosh)
- 84-213: Adobe® Flash® CS4 – Level 2 (Macintosh)
- 84-094: Adobe® Dreamweaver® CS4 – Level 2 (Macintosh)
- 84-091: Adobe® Flash® CS4 – Level 1 (Macintosh)
- 84-085: Adobe® Photoshop® CS4 – Level 2 (Macintosh)
- 84-083: Adobe® InDesign® CS4 – Level 1 (Macintosh)
- 84-071: Making Google™ Work for You
- 84-069: Create Legal Forms Using Microsoft® Word 2007
- 84-066: Adobe® Dreamweaver® CS4 – Level 1 (Macintosh)
- 84-065: Adobe® Illustrator® CS4 – Level 1 (Macintosh)
- 84-064: Adobe® Photoshop® CS4–Level 1 (Macintosh)
- 84-031: Adobe® Photoshop® Elements 6.0
- 84-016: Adobe® RoboHelp® 7 – Level 2
- 84-000: Adobe® RoboHelp® 7 – Level 1
- 58-719 Integrating Your Business Solutions With Microsoft� Office Professional Edition 2003
- 77-972 JavaScript-Advanced Programming Second Edition
- 77-971 JavaScript-Programming Second Edition
- 77-961 NetObjects Fusion 5 Advanced
- 77-960 NetObjects Fusion 5 Introduction
- 77-956 Rational Rose Introduction
- 77-955 Java 2 Advanced Programming
- 77-954 Java 2-Programming Language for Developers
- 77-953 XML-Schema Design Second Edition
- 77-952 XML-DTD Design Second Edition
- 77-951 DHTML Cross-browser Techniques Second Edition
- 77-950 ZENworks 2 Workstation Management
- 77-948 XML An Introduction Second Edition
- 77-944 XML-Document Object Model DOM 1
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77-812_A+ Certification Operating Systems A CompTIA Certification
click here to download the course outline
A+™ Certification: Operating Systems – A CompTIA
Certification
Course Specifications
Course number: 077812
Course length: 5 days
Software: A+
Course Description
A+ Certification: Operating Systems
is designed to provide students with basic system administration
knowledge of MS-DOS, Windows 95, Windows 98, Windows NT 4.0, and Windows 2000. Prerequisites: To ensure your success, we recommend you first take the following Element K course or have equivalent knowledge:
•
A+ Core Technologies
Delivery Method: Instructor-led, group-paced, classroom-delivery learning model with structured,
hands-on activities.
Hardware/Software Requirements
One computer to act as a Windows 2000 Active Directory domain controller for a single classroom
domain. This computer's hardware must be on the Windows 2000 Hardware Compatibility List (HCL)
and meet or exceed the following specifications:
•
Pentium 133 MHz processor.
•
128 MB of RAM.
•
2 GB hard disk.
•
12x CD-ROM drive.
•
Network adapter card and cabling required for network connectivity.
•
VGA monitor.
•
3.5" high-density disk drive, if you will be starting the Windows 2000 Server or Advanced
Server setup program from the Setup boot disks.
•
Keyboard.
•
Mouse or other pointing device.
•
One computer for the instructor and each student. Each computer must be on the Windows
2000 HCL and meet or exceed the following specifications:
•
Pentium 133 MHz processor.
•
32 MB of RAM.
•
3.2 GB hard disk.
•
12x CD-ROM drive.
•
3.5" high-density disk drive.
•
Network adapter card and cabling required for network connectivity.
•
VGA monitor capable of supporting 800 x 600 resolution and 256 colors (required to run the
optional simulations provided with this course).
•
Keyboard.
•
Mouse or other pointing device.
•
Optional: sound card and speakers.
•
A single, licensed copy of Windows 2000 Server or Advanced Server for the classroom Active
Directory domain controller. • A licensed copy of MS-DOS version 5.0 or higher for the instructor and each student. • A licensed copy of Windows 95 or Windows 98 for the instructor and each student. • A licensed copy of Windows 2000 Professional for the instructor and each student. • A CD-ROM copy of the Windows 2000 Professional installation files. You will share this CDROM
on the classroom server for students to observe folders and files. • An MS-DOS boot disk for the instructor and each student. The MS-DOS disk must be bootable
and must contain at least the format.com and fdisk.exe commands. • A Microsoft Network Client 3.0 for MS-DOS Installation Disk set for the instructor and each
student. You can create the Network Client Installation Disk set by using the Network Client Administrator from the Administrative Tools menu on a Windows NT server. If you don't have a Windows NT server, you can manually create an installation disk set by copying the files in the Disk1 and Disk2 folders from the \\Clients\\Msclient\\Disks folder on a Windows NT 4.0 Server CD-ROM to two disks. • Driver disks for the instructor and each student for their computers' network cards and CDROM
drives. • Five blank, high-density 3.5" disks for the instructor and each student. • At least one Plug and Play-compliant device and at least one legacy device. If the drivers for
these devices aren't included with Windows 95 or Windows 98 (depending on which version you're installing during class), make sure that you have the drivers available for the students. • A variety of Windows 2000 Plug and Play-compliant devices for students to install in the
“Installing New Hardware” topic of the “Customizing a Windows 2000 Installation” lesson.. • Optional: Internet connectivity, including valid IP addresses for each student to connect to the
Windows Update page in the “Adding and Removing Software and Operating System Updates” topic of the “Customizing a Windows 2000 Installation” lesson. • A Windows 2000-compatible application program for students to install in the “Add and
Removing Software and Operating System Updates” topic of the “Customizing a Windows 2000 Installation” lesson. Performance-Based Objectives • Install and configure MS-DOS. • Upgrade from MS-DOS to Windows 9x. • Configure networking in Windows 9x to support connectivity between Windows 9x computers
and between Windows 9x and Windows NT/Windows 2000 computers. • Define the components of the Windows 9x architecture. • Install and configure local and network printers on a Windows 9x computer. • Troubleshoot Windows 9x. • Establish a Windows 2000-based computer network. • Provide administrative support to the Windows 2000 startup process. • Identify the primary administrative tools in Windows 2000. • Support networking and the TCP/IP protocol in Windows 2000. • Configure and maintain the two different name resolution services in Windows 2000—host
name resolution and NetBIOS name resolution. • Customize your installation of Windows 2000. • Install and manage a printer in Windows 2000. • Manage your hard disk in Windows 2000. • Use Event Viewer, Performance, and Task Manager to monitor Windows 2000, and use
Windows 2000 Backup and the Emergency Repair Disk to troubleshoot Windows 2000. Course Content Lesson 1: Overview of the MS-DOS Operating System Topic 1A: Introduction to MS-DOS Topic 1B: Installing and Networking MS-DOS Topic 1C: Using and Configuring MS-DOS Topic 1D: Troubleshooting MS-DOS Lesson 2: Introduction to the Windows 9x Family of Products Topic 2A: Introduction to Windows 9x Topic 2B: Installing Windows 9x Topic 2C: Troubleshooting the Setup Process Topic 2D: Configuring the Windows 9x User Environment Lesson 3: Introduction to Windows 9x Networking Topic 3A: Networking Overview Topic 3B: Installing Network Components Topic 3C: Using Windows 9x in a Peer-to-Peer Environment Topic 3D: Using Windows 9x in a Domain Environment Lesson 4: Windows 9x Architecture Topic 4A: The Structure of the Windows 9x Operating System Topic 4B: The Windows 9x Registry Topic 4C: Memory Topic 4D: The Virtual Machine Manager Topic 4E: Plug and Play Lesson 5: Supporting Printers Topic 5A: Printing in Windows 9x Topic 5B: Network Printing Lesson 6: Troubleshooting Windows 9x Topic 6A: Troubleshooting Strategy Topic 6B: Troubleshooting Configuration Problems Lesson 7: Introduction to the Windows 2000 Family of Products Topic 7A: Overview of Windows 2000 Topic 7B: Installing Windows 2000 Topic 7C: Server-based Installation Lesson 8: The Windows 2000 Boot Process Topic 8A: Examining the Windows 2000 Boot Process Topic 8B: Troubleshooting the Boot Process Lesson 9: Windows 2000 System Administration Basics Topic 9A: System Administration in Windows 2000 Topic 9B: The Windows 2000 Registry Lesson 10: Introduction to Networking with TCP/IP Topic 10A: The Microsoft TCP/IP Protocol Suite Topic 10B: IP Addresses and Address Classes Topic 10C: Network and Host Addresses Topic 10D: Troubleshooting TCP/IP Addressing Lesson 11: Name Resolution Services Topic 11A: Host Name Resolution Methods Topic 11B: NetBIOS Name Resolution Methods Lesson 12: Customizing a Windows 2000 Installation Topic 12A: Installing New Hardware Topic 12B: Customizing Windows 2000 Topic 12C: Adding and Removing Software and Operating System Updates Topic 12D: Configuring Internet Explorer for Web Access Lesson 13: Managing Network Printing Topic 13A: An Overview of Windows 2000 Printing Topic 13B: Administering Printers Topic 13C: Web-based Printing in Windows 2000 Lesson 14: Managing Hard Disks and Partitions Topic 14A: Creating and Managing Partitions on Basic Disks Topic 14B: Dynamic Disks Topic 14C: Disk Defragmentation and Compression Topic 14D: Managing Encryption Lesson 15: Monitoring and Troubleshooting Windows 2000 Topic 15A: Working with Event Viewer Topic 15B: Monitoring Performance Topic 15C: Optimizing Windows 2000 Performance Topic 15D: Protecting Against Disaster Appendix A: Windows NT 4.0 The Windows NT Operating System Appendix B: A+ OS Technologies Exam Objectives Mapping Exam Objectives to Course Content