- 85-985: Introduction to Project Portfolio Management (Second Edition)
- 85-081: PMI Scheduling Professional (PMI–SP)® Certification
- 85-080: Project Managing Outsourced Resources
- 85-073: PMI Risk Management Professional (PMI–RMP®) Certification
- 85-061: Certified Associate in Project Management (CAPM®) Certification: Fourth Edition
- 85-037: Managing Outsourced Projects as an IT Vendor
- 85-026: Introduction to Agile Project Management
- 85-014: Project Management Skills for Technical Teams
- 85-995: Fundamentals of Databases Using Oracle
- 85-956: Introduction to Programming Using Java
- 85-170: Adobe® ColdFusion® 8 – Level 2
- 85-169: Adobe® ColdFusion® 8 – Level 1
- 85-091: Certified Software Tester (CSTE)
- 85-082: Developing XML–Based Web Applications
- 85-078: Certified Software Quality Engineer (CSQE)
- 85-072: SQL – Advanced Querying (Fourth Edition)
- 85-071: SQL–Fundamentals of Querying (Fourth Edition)
- 85-067: Software Programming – Best Practices
- 85-053: Introduction to Software Life Cycle Models
- 84-755: Adobe® RoboHelp® 8 – Level 1
- 85-983: Security Awareness (Third Edition)
- 85-979: Introduction to Network Design and Management
- 85-954: Certified Information Systems Security Professional (CISSP)®: Second Edition
- 85-063: Certified Information Security Manager (CISM®) Certification
- 85-057: Firewall – A Network Security Me
- 84-705: Introduction to Personal Computers Using Windows® 7
- 84-689: Mac OS® X v10.6 – Introduction
- 84-628: Microsoft® Office Project 2007 – Web Access
- 84-602: Microsoft® Project 2010 – Level 1
- 84-595FL: Microsoft ® Office Outlook ® 2010 – Level 1 (First Look)
- 84-595: Microsoft® Office Outlook™ 2010 – Level 1
- 84-594FL: Microsoft® Office Outlook® 2010 – Transition from Outlook® 2003 (First Look)
- 84-592FL: Microsoft® Office PowerPoint® 2010 – Level 1 (First Look)
- 84-591FL: Microsoft® Office PowerPoint® 2010 – Transition from PowerPoint® 2003 (First Look)
- 84-587FL: Microsoft® Office Access® 2010 – Level 1 (First Look)
- 84-586FL: Microsoft® Office Access® 2010 – Transition from Access® 2003 (First Look)
- 84-583: Microsoft® Office Word 2010 – Level 2
- 84-582FL: Microsoft® Office Word 2010 – Level 1 (First Look)
- 84-581FL: Microsoft® Office Word 2010: Transition from Word 2003 (First Look)
- 84-577: Microsoft® Office Excel® 2010 – Level 2
- 84-576FL: Microsoft® Office Excel® 2010 – Level 1 (First Look)
- 84-575FL: Microsoft® Office Excel® 2010: Transition from Excel 2003 (First Look)
- 84-574FL: Microsoft® Office 2010 – Transition from Office 2003 (First Look)
- 85-070: Motivating IT Teams
- 85-069: Effective Contract Negotiation for IT Managers
- 85-059: IT Infrastructure Library (ITIL®) Foundation Certification v3.0
- 85-035: Fundamentals of Finance for IT Managers
- 85-033: Strategic IT Planning Skills (Includes Simulation)
- 85-013: Effectively Managing Technical Teams
- 84-748: QuickBooks® 2010 for Windows – Advanced
- 84-747: QuickBooks® 2010 for Windows – Introduction
- 84-697: Microsoft® SharePoint® Foundation 2010–Level 2
- 84-696: Microsoft® Windows® SharePoint® Foundation 2010 – Level 1
- 84-314: Google™ AdWords for Businesses
- 84-688: Adobe® After Effects® CS4
- 84-502: Adobe® Dreamweaver® CS5 – Level 1 (First Look)
- 84-397: Adobe® InDesign® CS5 – Level 1
- 84-396: Adobe® Illustrator® CS5 – Level 2
- 84-395FL: Adobe® Illustrator® CS5 – Level 1 (First Look)
- 84-389FL: Adobe® Flash® CS5 – Level 1 (First Look)
- 84-385: Adobe® Photoshop® CS5 – Level 2
- 84-384FL: Adobe® Photoshop® CS5 – Level 1 (First Look)
- 84-379: Adobe® CS5 – New Features
- 84-249: Adobe® Fireworks® CS4 (Macintosh)
- 84-248: Adobe® Photoshop® CS4 – Photo Printing & Color
- 85-048: Advanced Wireless Communications
- 85-047: Fundamentals of Multiprotocol Label Switching (MPLS)
- 85-031: Fundamentals of Switching Technologies
- 85-024: Fundamentals of Voice Over IP
- 85-056: Certified Information Systems Auditor (CISA®) Certification
- 84-236: Adobe® InDesign® CS4 – Level 2 (Macintosh)
- 84-214: Adobe® Illustrator® CS4 – Level 2 (Macintosh)
- 84-213: Adobe® Flash® CS4 – Level 2 (Macintosh)
- 84-094: Adobe® Dreamweaver® CS4 – Level 2 (Macintosh)
- 84-091: Adobe® Flash® CS4 – Level 1 (Macintosh)
- 84-085: Adobe® Photoshop® CS4 – Level 2 (Macintosh)
- 84-083: Adobe® InDesign® CS4 – Level 1 (Macintosh)
- 84-071: Making Google™ Work for You
- 84-069: Create Legal Forms Using Microsoft® Word 2007
- 84-066: Adobe® Dreamweaver® CS4 – Level 1 (Macintosh)
- 84-065: Adobe® Illustrator® CS4 – Level 1 (Macintosh)
- 84-064: Adobe® Photoshop® CS4–Level 1 (Macintosh)
- 84-031: Adobe® Photoshop® Elements 6.0
- 84-016: Adobe® RoboHelp® 7 – Level 2
- 84-000: Adobe® RoboHelp® 7 – Level 1
- 58-719 Integrating Your Business Solutions With Microsoft� Office Professional Edition 2003
- 77-972 JavaScript-Advanced Programming Second Edition
- 77-971 JavaScript-Programming Second Edition
- 77-961 NetObjects Fusion 5 Advanced
- 77-960 NetObjects Fusion 5 Introduction
- 77-956 Rational Rose Introduction
- 77-955 Java 2 Advanced Programming
- 77-954 Java 2-Programming Language for Developers
- 77-953 XML-Schema Design Second Edition
- 77-952 XML-DTD Design Second Edition
- 77-951 DHTML Cross-browser Techniques Second Edition
- 77-950 ZENworks 2 Workstation Management
- 77-948 XML An Introduction Second Edition
- 77-944 XML-Document Object Model DOM 1
- 77-942 XML Schema Design
77-801 A+ Certification First Look Hardware
click here to download the outline
A+ Certification First Look: Hardware
Course specifications
Course number: 077 801 Maps to: A+ Hardware
Course Length: 5 days Exam #: 220-101
Hardware/software required to run this course
•
Hardware:
o
ATX Mid-tower case with power supply
o
ATX motherboard with floppy, IDE, serial, parallel, USB, and PS/2 ports
o
Intel Pentium II 233Mhz
o
32 MB RAM Memory
o
1.44 MB Floppy Disk Drive
o
4 GB IDE Hard Disk Drive
o
SCSI Controller with internal and external connectors
o
4 GB SCSI Hard Disk Drive
o
AGP Video Card
o
SoundBlaster-compatible Sound Card
o
24X IDE CD-ROM Drive
o
IDE ZIP Disk Drive or IDE SuperDISK Drive
o
56K Internal Modem (ISA)
o
Network Interface Card with RJ-45 port (PCI)
•
Software:
o
Windows 98 Second Edition
Course description
Overview: We designed A+ Certification: Hardware for the student who has a basic knowledge
and experience with PCs and who wants to pursue a career as a computer service
technician.
Delivery method: Instructor-led
Performance-based objectives
Lesson objectives help students become comfortable with the course, and also provide a means to
evaluate learning. Upon successful completion of this course, students will be able to:
•
Identify proper procedures for installing and configuring system components and devices.
•
Diagnose and troubleshoot system problems and determine whether they're hardware or
software related.
•
Identify safety procedures, environmental hazards, and preventative maintenance techniques.
•
Identify popular motherboards, types of memory, bus architectures, and the purpose of CMOS.
•
Define the print process and identify procedures for servicing printers.
•
Identify the unique components of portable systems.
•
Define basic networking concepts and configure a computer to function on a network.
•
Differentiate between effective and ineffective behaviors related to customer satisfaction.
Course content
Lesson 1: Microcomputers
Topic 1A: A Brief History of Computers
Topic 1B: Number Systems
Topic 1C: Microcomputer System Components and Their Functions
Topic 1D: Software and Firmware
Topic 1E: Tools of the Trade
Lesson 2: Safety
Topic 2A: Basics of Electricity and Electronics
Topic 2B: General Safety Guidelines
Topic 2C: Fire Extinguishers
Topic 2D: Computer Equipment Disposal
Lesson 3: System Components
Topic 3A: Power Supply
Topic 3B: ROM BIOS
Topic 3C: Central Processing Unit
Topic 3D: System Board
Topic 3E: Memory
Lesson 4: Bus Architectures
Topic 4A: What is a Bus?
Topic 4B: The 8-bit bus
Topic 4C: The ISA Bus
Topic 4D: The EISA Bus
Topic 4E: Micro Channel Architecture Bus
Topic 4F: The PCI Bus
Topic 4G: Video Circuitry Buses
Lesson 5: Ports, Connectors, and Cables
Topic 5A: Overview of Input/Output Ports
Topic 5B: PS/2 Ports
Topic 5C: Serial Ports
Topic 5D: Parallel Ports
Topic 5E: Universal Serial Bus Ports
Topic 5F: Firewire Ports
Lesson 6: Expansion Boards
Topic 6A: Drive Controllers
Topic 6B: Video Cards
Topic 6C: Sound Cards
Topic 6D: Modem Cards
Lesson 7: Storage Systems
Topic 7A: Fixed Disk Drives
Topic 7B: Removable Media Disk Drives
Topic 7C: Tape Backup Systems
Lesson 8: Peripherals Devices
Topic 8A: Primary Input Devices
Topic 8B: Primary Output Devices
Topic 8C: Other Input/Output Devices
Lesson 9: Portable Computing
Topic 9A: Components of Portable Systems
Topic 9B: PC Cards
Topic 39C: Power Management
Lesson 10: Networking
Topic 10A: Network Concepts
Topic 10B: Comparing fault tolerance of different network topologies
Topic 10C: Introduction to the OSI Model
Topic 10D: Network Connectivity
Appendix A: Customer Satisfaction